MSTCM

In fall of 2020, I was given the opportunity to conduct a synchronous remote, small scale usability study on the Mercer University Master's in Technical Communication and Management (MSTCM) program website as part of a UX focused Independent study.

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My colleague and I worked closely with the program chair, Dr. Pam Brewer, over the course of the project in order to account for important factors relevant to the project, such as target demographic. Due to the international reach of the program and the intended direction the department wishes to pursue moving forward, it was especially important that we work to include data collected from international participants, particularly in India.

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We had the added factor of maintaining health an safety guidelines set by both the University and the CDC due to the ongoing COVID-19 pandemic.

 

We completed this study in two parts, an in-person study focused on the mobile version of the site and a synchronous remote study focused on the desktop version of the site. Our final deliverable for this project will be a recommendation report which will be presented to our client and advisor, Dr. Pam Brewer.

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The intent of this report was to elevate it to the University website design and development team so that our recommendations could be used not only for the improvement of the MSTCM website, but for the entire University website as a whole. For this reason in addition to a final report, we were asked by our client to develop an extended executive summary spanning no more than five pages. This was due to the quantity of data we collected and the number of important recommendations being made.

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Below are copies of the final report and extended executive summary documents.